Kennybrook Village Receives 2019 Customer Experience Award from Pinnacle Quality Insight

GRIMES, Iowa – Kennybrook Village, a continuing care retirement community in Grimes, IA, is proud to announce that they are the recipient of Pinnacle Quality Insight’s 2019 Customer Experience AwardTM. Qualifying for the award in the categories of independent living, assisted living, and skilled nursing, Kennybrook Village displays a continued dedication to providing Best in Class senior healthcare services.

Executive Director Ethan Walton of Kennybrook Village says, “Our team works hard every day — not for an award — but for our residents. These awards are just proof of the wonderful people we have working here.”

Throughout its eight year history of serving the community, Kennybrook Village has placed a strong emphasis on ensuring that the individual needs of every resident are met. Over the course of 2018, a sampling of Kennybrook Village’s customers and their families have participated in monthly telephone interviews that include open-ended questions, as well the opportunity to rate Kennybrook Village in specific categories.

Every month, Kennybrook Village has gathered its real-time survey results to gain a better understanding of the resident’s needs and make improvements when necessary.

By qualifying for the Pinnacle Customer Experience Award™, Kennybrook Village has satisfied the rigorous demand of scoring in the top 15% of the nation across a 12-month period.


About Pinnacle Quality Insight
A customer satisfaction measurement firm with 23 years of experience in post-acute healthcare, Pinnacle conducts over 150,000 phone surveys each year and works with more than 2,700 care providers in all 50 US states, Canada and Puerto Rico.

About Kennybrook Village
Life is great at Kennybrook Village. Here, you can live life on the go, or just relax. Designed with active seniors in mind, Kennybrook Village provides a secure environment where you can enjoy the independence and privacy of your own apartment in independent living, assisted living, short-term rehab, or long-term care. Everything you need is right here at Kennybrook Village.

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